Who We Are
At Oracare Group, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and manage your personal information when you interact with us, whether as a patient, partner, employee, or visitor.
What Personal Data We Collect
We may collect personally identifiable information, including but not limited to your name and contact details.
All information collected will be used to identify and/or contact you. The type and extent of data collected depends on your relationship with us, for example, whether you are a patient, job applicant, partner, or simply browsing our website.
How We Collect Your Data
Most of the personal data we collect comes directly from you. In other cases, we may receive it from authorised third parties.
We may collect your data when you:
a) fill out forms, whether online or in person;
b) speak to our team in person, over the phone, through email, or via messaging platforms;
c) sign up for our updates, events, or programmes;
d) interact with us on our website or social media;
e) work with us in a professional capacity (e.g. as a partner, vendor, or collaborator);
f) enter any of our clinics or offices and your image is captured on CCTV or through photos/videos at our events;
g) apply for a job, internship, or training with us;
h) provide us with your information for any other reason;
We may also collect your personal data from other sources, such as:
a) healthcare providers involved in your care;
b) insurers, employers, or third parties acting on your behalf;
c) public records or professional databases;
d) individuals who provide your data to us, such as a relative or caregiver;
If you provide us with someone else’s personal data (for example, a family member or patient under your care), please ensure that you have their permission to do so. We may also ask that you direct them to this Privacy Notice so they understand how their data may be used.
How We Use Your Personal Data
We use your data only for the purposes it was collected, including:
a) provide and manage healthcare and related services;
b) maintain medical and administrative records;
c) process payments and insurance claims, if any;
d) communicate with you about appointments;
e) comply with legal and regulatory requirements;
f) manage our employee and business relationships
How We Protect Your Data
We take reasonable steps to secure your personal data and restrict access to authorized personnel only. Our systems use industry-standard security measures to keep your information safe.
Your Rights
You have the right to access, correct, or request deletion of your personal data held by us. If your details change or you have concerns about how your data is handled, please contact us so we can update our records or address your questions.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Cookies and Website Use
Our website uses cookies to improve your browsing experience. Cookies help us remember your preferences and tailor content to you. You can manage or disable cookies via your browser settings.
If you interact with features like account logins, commenting, or article publishing (where applicable), cookies may be used to:
a) save your login and screen settings preferences
b) remember your information for future visits
c) track session activity (with no personally identifiable data unless provided)
Sharing Your Data
We do not sell your personal information. Your data may be shared with trusted third parties only as necessary to deliver our services, comply with laws, or with your permission.
Changes to This Notice
We may update this Privacy Notice from time to time. The latest version will always be available on our website. Please review it periodically to stay informed.
Contact Us
You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner:
Contact No. : 1800 336 8478
Email Address : info@oracaregroup.com
